Warranty & Service Information

Dell Computer bundles sold by the Colgate Bookstore include a 4 Year Protection Plan. The Dell Protection Plan covers parts & labor as well as accidental damage.

Apple Computer bundles are covered for one year by Apple at no additional charge.  The Bookstore offers in-store personal support and labor for that year as well. For an additional charge, your computer can be covered either by Apple’s 3 Year AppleCare warranty or by the CBE 3 year warranty (recommended by the Bookstore) with in-store Bookstore support for the 3 years, whichever of the two you choose.

Please note: The AppleCare warranty covers parts and labor for manufacturer defects only. Accidental damage is not covered or supported by Apple or by the Bookstore.  After researching other possible warranties, the computer staff at the Bookstore chose to recommend and actively promote the purchase of the CBE warranty because it does cover those damages.  Our experience shows that accidental spills and drops happen through normal student use and often result in expensive repair charges for those purchasing the AppleCare warranty.  Your new laptop is an investment and an important tool for success at Colgate.  Be sure you protect it wisely.  There is little or no difference in price between the two warranty programs, depending on which laptop you choose.    

All stated Service Agreements include complimentary in-store personal support and labor.  Our technician is available to answer questions via phone or e-mail, to order needed parts and accessories, to provide a loaner laptop while yours is being repaired, to assist in the transfer of data to your new computer, to remove viruses or spyware, and to perform many other routine maintenance tasks.

Limitations:

• The Bookstore-provided support is limited to the Hamilton area. Students who leave Colgate’s campus forfeit the benefits of this program (including loaner laptops); however the manufacturer's warranties and Protection Plans are unaffected.
• Some charges will apply for replacement parts which are out of warranty or parts and labor in the case of accidental damage to computers not covered by the CBE warranty.
• Lost or stolen computers sold through the Colgate Bookstore are not covered under the stated Warranties or Protection Plans.
• The Colgate Bookstore is not responsible for any data loss on computers under warranty or otherwise. Bookstore technicians will make reasonable efforts to recover any important data, but no guarantees can be made. Therefore it is highly recommended that all students make frequent external backups in case an unforeseen problem does occur.
• Printers & accessories (including batteries bundled with laptops) sold through the Bookstore are covered by a 1 year warranty or as stated by manufacturer.
• Non-Warranty and outside service repairs would incur actual repair costs (parts & labor).